Course List

This course provides an overview of the core features of the ClickDimensions marketing automation solution for Microsoft Dynamics 365.

This 1-day course provides covers features of the customer service app inlcuding an overview of customer service in Dynamics 365, managing cases, service level agreements and entitlements, and knowledge management.

This 1-day course provides covers features of the sales app inlcuding opportunities, quotes, orders, the product catalog and sales analytics and insights.

This 1-day course provides an overview of Dynamics 365 functionality and business value covering Dynamics 365 applications, the Power Platform, cloud concepts, the secuity model and licensing considerations.

The Dynamics 365 Portals Jump Start ramps up Dynamics 365 Solution Architects, Functional Consultants and Developers on how to setup and configure Dynamics 365 Portals. Mixed with presentations and hands-on labs, will provision a Dynamics 365 Online Portal and begin to build an actual working portal project covering key concepts along the way.

You will add content and see how to securely expose and interact with data from Dynamics 365. You will also see how to extend basic portal functionality to address unique line of business requirements and corporate branding.

After the course, you should be able to confidently implement and deliver a Dynamics 365 Portal project.

This 2-day course provides a foundation to the Power Platform and capabilities including data modelling (creating entities, attributes and relationships), working with model-driven and canvas apps and managing security.

This 1-day official Microsoft course covers Power Platform automation methods including Business Rules, Workflows, Flows and Business Process Flows.

This 1-day official Microsoft course covers the basics of Power Platform integrations with Outlook and other Office products. It also covers importing and exporting data.

This 1-day official Microsoft course covers managing instances and applications, managing solutions, configuration settings and documentation and testing.

This 3-day course describes how to customize the Dynamics 365 platform (version 9.0) to meet business needs and processes. Students will discover the benefits and limitations of the customization features based on realistic scenarios in order to take the appropriate decisions for their own projects. The skills taught on this course can be used without any development or programming knowledge.

This training will help experienced users to customize their system without the need for external help.

The Microsoft Dynamics for Marketing Jump Start two-day hands-on course is ideal for Functional Consultants, Marketing Professionals and anyone interested in learning about the newly released Microsoft technology that bridges the gap between Marketing and Sales departments.

You will work with a trial environment and explore the features of Microsoft Dynamics for Marketing.

This 2-day course will help you get started with Power BI, a tool that helps you transform your company data into clear and understandable visualizations and share your insights with the organization.

In this training you will be shown general Power BI techniques that you can apply to many data sources but in particular, how to use Power BI with data in Dynamics 365 Customer Engagement.