Course List

We offer a variety of courses on Microsoft Dynamics 365/CRM and related techologies.

If you need training on an earlier version or something not listed, please contact us. Most of our instructors have worked with Dynamics CRM from the beginning and have delivered courses on all versions since 1.2.

Title Code Day (s) Overview

Microsoft Dynamics 365 – Sales

1003 1 This one-day course describes the capabilities of sales management that allow you to track and manage the sales process from potential to close. Attending this course will help students decide how their business can implement their sales processes using Microsoft Dynamics 365.

Microsoft Dynamics 365, Customization of Platform

1007 3 This 3-day course describes how to customize the Dynamics 365 platform (version 9.0) to meet business needs and processes. Students will discover the benefits and limitations of the customization features based on realistic scenarios in order to take the appropriate decisions for their own projects. The skills taught on this course can be used without any development or programming knowledge. This training will help experienced users to customize their system without the need for external help.

Core features of ClickDimensions

1016 1 This course provides an overview of the core features of the ClickDimensions marketing autiomation solution for Microsoft Dynamics 365.

Power BI with Dynamics 365 Customer Engagement

1019 2 This 2-day course will help you get started with Power BI, a tool that helps you transform your company data into clear and understandable visualizations and share your insights with the organization. In this training you will be shown general Power BI techniques that you can apply to many data sources but in particular, how to use Power BI with data in Dynamics 365 Customer Engagement.

Dynamics 365 Portals – Jump Start

1020 2 The Dynamics 365 Portals Jump Start ramps up Dynamics 365 Solution Architects, Functional Consultants and Developers on how to setup and configure Dynamics 365 Portals. Mixed with presentations and hands-on labs, will provision a Dynamics 365 Online Portal and begin to build an actual working portal project covering key concepts along the way. You will add content and see how to securely expose and interact with data from Dynamics 365. You will also see how to extend basic portal functionality to address unique line of business requirements and corporate branding. After the course, you should be able to confidently implement and deliver a Dynamics 365 Portal project.
Title Code Day (s) Overview
Title Code Day (s) Overview

Microsoft Dynamics 365 – Sales

1003 1 This one-day course describes the capabilities of sales management that allow you to track and manage the sales process from potential to close. Attending this course will help students decide how their business can implement their sales processes using Microsoft Dynamics 365.

Microsoft Dynamics 365, Customization of Platform

1007 3 This 3-day course describes how to customize the Dynamics 365 platform (version 9.0) to meet business needs and processes. Students will discover the benefits and limitations of the customization features based on realistic scenarios in order to take the appropriate decisions for their own projects. The skills taught on this course can be used without any development or programming knowledge. This training will help experienced users to customize their system without the need for external help.

Core features of ClickDimensions

1016 1 This course provides an overview of the core features of the ClickDimensions marketing autiomation solution for Microsoft Dynamics 365.

Power BI with Dynamics 365 Customer Engagement

1019 2 This 2-day course will help you get started with Power BI, a tool that helps you transform your company data into clear and understandable visualizations and share your insights with the organization. In this training you will be shown general Power BI techniques that you can apply to many data sources but in particular, how to use Power BI with data in Dynamics 365 Customer Engagement.

Dynamics 365 Portals – Jump Start

1020 2 The Dynamics 365 Portals Jump Start ramps up Dynamics 365 Solution Architects, Functional Consultants and Developers on how to setup and configure Dynamics 365 Portals. Mixed with presentations and hands-on labs, will provision a Dynamics 365 Online Portal and begin to build an actual working portal project covering key concepts along the way. You will add content and see how to securely expose and interact with data from Dynamics 365. You will also see how to extend basic portal functionality to address unique line of business requirements and corporate branding. After the course, you should be able to confidently implement and deliver a Dynamics 365 Portal project.
Title Code Day (s) Overview
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Expert CRM Services
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