Terms and Conditions for Training Courses
Last Updated: 15 Jan 2019
We refer to ourselves, Expert CRM Services Ltd, throughout this document variously as “We”, “Our” or “Us”.
We refer to you, the person making a booking, throughout this document as “You” or “Your”.
All bookings for attendance on our courses are subject to these terms and conditions.
If you make a booking that is to be paid by you then the contract is between us and you.
If you make a booking that is to be paid by someone else or a business, then the contract is between us and the other person or business. By making a booking you represent and warrant that you are duly authorized to do on behalf of the other person or business.
By making a booking you agree that you have read, understood and agree to the term and conditions and that these terms and conditions form the contractual agreement between us.
2 How to Book
You may book online via our website or by calling us. We will require the following information:
Company or Person to be invoiced
- Invoice entity (Company Name or Person)
- Address (for invoice)
- Email Address
- Telephone Number
For each Delegate
- Delegate First Name
- Delegate Last Name
- Email Address
- Special Requirements
We will acknowledge a booking by issuing an invoice. Unless you paid at the time of booking, you must pay the invoice in full by the due date stated on the invoice.
For bookings made 14 or more calendar days before the course start date, the due date is 14 calendar days before the course start date.
Bookings made less than 14 calendar days before the course start date must be paid at the time of booking.
4 How to Pay
Payments must be made using bank transfer to our bank account using the details shown on the invoice or using PayPal via our website.
5 Cancellation by Us
We might need to cancel a course if there are insufficient delegates. If we need to do this, we will provide at least 14 calendar days’ notice.
We might also need to cancel a course for reasons outside our control at any time. We will provide as much notice as we can.
If we cancel a course, then you may choose to book on another scheduled delivery of the course or receive a refund of the course fee.
We will not be liable for any losses or expenses, including consequential, arising from any cancellations.
6 Cancellation by You
If you need to cancel a booking, then you must let us know by email to XXXX.
Cancellations made 14 or more calendar days before the course start will not incur a fee.
If we have already sent you an invoice, then we will send you a credit note for the value of the invoice.
If you have already paid the invoice, we will refund the payment.
Cancellations made less than 14 calendar days before the course start will incur a fee of 100% of the course fee. If you have made payment, then this will not be refunded. If you have not made payment, the invoice must still be paid.
7 Change of Delegate
Changes to the delegate for a booking may be made at any time up to the start of a course without incurring a fee.
You must notify us of any changes by email to XXX.
After a delegate has started a course, you may not make any more changes to the delegate for that course.
8 Transfer to a different course
Transfers to a different course are not permitted.
However, provided you give sufficient notice of a cancellation (as described in section 5 above, Cancellation by Us), you may cancel a booking and book for a different course.
All fees and charges are quoted exclusive of VAT which will be added to invoices at the prevailing rate.
10 Conduct of Delegates
You agree that you or your staff who attend our courses will comply with the following rules:
- To behave in a manner that is appropriate for a public training course
- For smokers, only to do in designated areas and not to smoke in any part of the building where a course is being delivered
- To not install software or download software of any kind on our training computers or other equipment unless explicitly asked to do so or agreed by the course trainer
- Follow the directions of the course trainer regarding health and safety
In our absolute direction, we reserve the right to exclude a delegate from a course and our buildings where a delegate’s conduct breaches the above rules or behaves in any other way that is detrimental to the delivery of the course for other delegates. In such cases, no refunds for course fees will be made.
We will not be liable for any losses or expenses, including consequential, arising from the exclusion of a delegate.
We shall not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with this booking for:
- Any pre-booked fees (including, without limitation, travel and hotel fees) that you have made in relation to the booking
- Any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings) or
- Any loss of goodwill or reputation or
- Any special, indirect or consequential losses
12 Personal Details
We will keep any details that you supply to us for the following reasons:
- Delivery of the course
- Compliance with financial regulations
- Legal compliance including disclosing it to any third party who has a legitimate interest in any such investigation or its outcome