Privacy Policy

Last updated: 25 Jan 2019

1 Scope of this policy

This policy (the "Privacy Policy")describes the information that we collect, use and disclose to others when you access or use our websites (the “Website Services“) or engage in business with us. By using the Website Services, you agree to the collection and use of information in accordance with this policy.

2 Our details

We are Expert CRM Services Limited and we operate the Website Services. Our contact details are shown on the contact page at Company Information.

3 The information we collect

We collect different types of information for various purposes.

3.1 Personal Data

While using our Website Services, we might ask you to provide us (such as on forms) with personally identifiable information that can be used to contact or identify you (“Personal Data“). The Personal Data might include, but is not limited to:

  • Email address
  • First name and last name
  • Address
  • Phone Number

You are not required to provide Personal Data in order to use our Website Services. However, we might acquire your Personal Data in other ways during the course of any business that we transact with each other.

3.2 Usage Data

We collect information on how the Website Services are accessed and used (“Usage Data“) using Google Analytics. You can learn more about Google Analytics at

The Usage Data includes information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Website Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other related data.

3.3 Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website Services.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser by our Website Services and stored on your device. Tracking technologies also used include beacons, tags, and scripts to collect and track information and to improve and analyze our Website Services.

You may configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you might not be able to use some portions of our Website Services.

Examples of cookies we might use include Session Cookies, Preference Cookies and Security Cookies.

4 Use of Data

We use data that we collect from your use of the Website Services and Personal Data that you provide by (such as by completing forms) for the following purposes:

  • To provide and maintain our Website Services
  • To provide you with support under a commercial agreement
  • To deliver marketing and event communications
  • To fulfill our obligations to you for purchases of our products and other services 
  • To fulfill our legal obligations 

5 Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain Usage Data for internal analysis purposes for no more than 12 months unless we are legally obliged to retain this data for longer.

6 Transfer of Data

Your information, including Personal Data, might be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws might differ from those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer Personal Data to the United Kingdom and process it there.

By providing your information you also agree to this Privacy Policy and consent to the transfer of your information.

We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7 Disclousure of Data

7.1 Legal Requirements

We may disclose your Personal Data if in good faith we believe that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend our rights or property
  • To prevent or investigate possible criminal activity in connection with the Website Services
  • To protect against legal liability

8 Security of Data

The security of your data is important to us, but note that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9 Your Rights

We will take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

We do not provide a facility to update your Personal Data online so you must contact us to request changes.

If you wish to be informed what Personal Data we hold about you or if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you 

You have the right to data portability for the information you provide to us. You may request a copy of your Personal Data in a commonly used electronic format.

Please note that we may ask you to verify your identity before responding to such requests.

10 Service Providers

We might employ third party companies and individuals to provide the Website Services on our behalf, to perform functions related to the provision of the Website Services or to assist us in analyzing how our Website Services are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11 Links to Other Sites

Our Website Services might contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We advise you to review the privacy policy of every site you visit.

12 Children's Privacy

Our Website Services are not aimed at anyone under the age of 18 and we do not engage in commercial transactions with anyone under the age of 18.

We will not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you discover that any of your children under the age of 18 has provided us with Personal Data, please contact us to arrange for deletion of the Personal Data.

If we discover that we have collected Personal Data from children under 18, we will delete that Personal Data.

13 Changes To This Privacy Policy

From time to time, we might update this Privacy Policy. If we do, we will make the updated policy available at this page.

Prior to the change becoming effective we will display a notice of change on this page with the effective date of the change.

14 Contact Us

If you have any questions about this Privacy Policy, please contact us by email to or by post to Expert CRM Services Ltd, Unit 1, 9 Station Road, Stansted, Essex, CM24 8BE