We deliver instructor-led courses either in-person or online using Teams.
Click on a course title to see the full description for the course and available dates.
| Title | Code | Day(s) | Overview |
|---|---|---|---|
| Microsoft Dynamics 365 Sales | MB-210 | 1 | This course covers features of the Dynamics 365 Sales app following the sales lifeycle from leads, through opportunities, quotes, and orders. You will learn how to configure the product catalog. The course also provides an overview of sales insights and Dynamics 365 Customer Voice. |
| Microsoft Dynamics 365 Customer Service | MB-230 | 3 | This course provides students with the skills and knowledge required to implement and manage the Dynamics 365 Customer Service application. The course covers a range of Customer Service features which include Cases, Knowledge Management, SLAs, Entitlements, Omnichannel, using IoT with Connected Customer Service, and scheduling service activities. |
| Microsoft Power Platform App Maker | PL-100 | 3 | This course teaches you how to build apps with low-code techniques to simplify, automate, and transform business tasks and processes using Microsoft Power Platform. |
| Microsoft Power Platform Functional Consultant | PL-200 | 4 | This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. |
| Microsoft Power Platform Fundamentals | PL-900 | 2 | In this course you will learn about the business value and product capabilities of Microsoft Power Platform. The covers building simple Power Apps, connecting data with Dataverse, building a Power BI Dashboard, automating processes with Power Automate and building a simple chat bot with Power Automate. |