Course List

This course provides an overview of the core features of the ClickDimensions marketing automation solution for Microsoft Dynamics 365.

This 2-day course provides an introduction to the customer engagement capabilities of Dynamics 365 covering Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service and the customer relationship management capabilities of Dynamics 365 Project Operations.

This 3-day course covers features of the customer service app including an overview of customer service in Dynamics 365, managing cases, service level agreements and entitlements, knowledge management., scheduling and customer service insights.

This 4-day course reviews the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

This 1-day course covers features of the sales app including opportunities, quotes, orders, the product catalog and sales analytics and insights.

This 3-day course teaches you how to build apps with low-code techniques to simplify, automate, and transform business tasks and processes using Microsoft Power Platform.

In this 5-day course, you will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.

This course is for people who design, develop, secure, and troubleshoot Power Platform solutions and implement components of a solution that include application enhancements, custom user experience, system integrations, data conversions, custom process automation, and custom visualizations.

You will gain applied knowledge of Power Platform services, including in-depth understanding of capabilities, boundaries, and constraints.

As a pre-requisite, you should have development experience that includes JavaScript, JSON, TypeScript, C#, HTML, .NET, Microsoft Azure, Microsoft 365, RESTful Web Services, ASP.NET, and Power BI.

This 4-day course is for those who want to learn about the Power Platform Functional Consultant role.

You will learn to perform discovery, capture requirements, engage subject matter experts and stakeholders, translate requirements, and configure Microsoft Power Platform solutions and apps.

In this 2-day course learn about the business value and product capabilities of Power Platform.

Create simple Power Apps, connect data with Dataverse, build a Power BI Dashboard, automate processes with Power Automate, and build a chatbot with Power Virtual Agents.

This 2-day course provides a hands-on deep dive into creating reports for Dynamics 365 Customer Engagement (D365CE) using SQL Server Reporting Services (SSRS) and FetchXML queries. A regular SSRS reporting class covers information that is not needed nor relevant for D365CE and does not include important steps required to write reports for your environment. D365CE reports are created using FetchXML, a proprietary query language.

Attending this report writing course focused on D365CE gives you the skills needed to write and publish reports to provide meaningful insights into your data. You will work within a trial Dynamics 365 Customer Engagement environment that will be used as the database.